If for any reason you are not satisfied with your video surveillance system, any item that is not exempt from our return policy may be returned within 30 days from the date of purchase for a 100% refund or credit. All returns after 30 days of purchase date are subject to a 30% re-stocking fee. The customer is responsible for return shipping costs. Additional shipping fee maybe deducted for orders that had free shipping deals. Please check with our sales associates for such fee. Returned items must be in unused, undamaged condition and returned in their original packaging, including all manuals, documentation, hardware, and other included components. No partial returns will be accepted. No returns will be accepted without an RMA number printed on the outside of the return shipping box, along with a copy of the original sales invoice enclosed with the returned products. To obtain an RMA number, call our customer service department at 443-CCTVHD2, Monday through Friday, from 10 a.m. to 7 p.m. (EST)
Ad hoc Security pays for Packing and insured shipping through Fedex, USPS or DHL Express. All International Orders please email us for shipping cost before purchasing. Most shipments will be sent within 1-2 business days of receiving order. Most PC / servers will take 2-4 business days before shipment. If the PC / server need to be sent sooner please email or call us and let us know.